Privacy Policy

1. Introduction

Welcome to the Akij e-Store (https://estore.akijresource.com/). Akij Resource Ltd. (“we,” “us,” “our”) is deeply committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, create an account, or use our services.

This policy applies to all information collected through the Akij e-Store. By using our website, you agree to the collection and use of information in accordance with this policy.

2. The Information We Collect (What Data Do We Collect?)

To provide you with a seamless and efficient shopping experience, we collect information in a few different ways.

a. Information You Provide to Us When you register for an account, place an order, or contact our customer support, you voluntarily provide us with certain information. This includes:

• Your Full Name
• Your Mobile Number
• Your Email Address
• Your Delivery Address (including detailed information for delivery within Dhaka)
• Your Password (Please note: your password is encrypted and is not visible to us).

b. Information from Your Use of Our Service We automatically collect certain information as you browse and interact with our website. This helps us understand how you use our service so we can improve it. This information includes:

• Products you view and search for, such as cement, groceries, lubricants, feed, and gadgets.
• Transaction details, including the specifics of your order and the total amount. We do not collect or store your full credit/debit card numbers or MFS account PINs. All payments are processed securely by our certified third-party payment gateway partners.
• Device and Browser Information, such as your IP address, browser type, operating system, and device model.

c. Information from Cookies and Similar Technologies We use cookies, which are small text files stored on your device, to enhance your user experience. Cookies help us to keep you logged in, remember the items in your shopping cart, and understand how you use our site. You can learn more in our “Cookies Policy” section below.

3. How We Use Your Information (Why Do We Use Your Data?)

We use the data we collect for specific and legitimate purposes, including to:

• Process, fulfill, and deliver your orders efficiently.
• Create and manage your personal account on Akij e-Store.
• Communicate with you regarding your order status, including sending confirmation and delivery update notifications.
• Provide timely customer support and respond to your questions when you contact us via our toll-free helpline 08000555777 or email estore@akijresource.com.
• Continuously improve our website, services, and product offerings based on user behavior.
• Send you promotional offers, newsletters, and marketing updates about our products. You can easily opt-out of these communications at any time.
• Prevent fraud, ensure the security of our website, and comply with legal obligations.

4. Who We Share Your Information With (Do We Share Your Data?)

Your trust is our top priority. We do not sell or rent your personal data to third parties. We only share your information with trusted partners for the essential purposes listed below:

• Delivery Partners: We share your name, delivery address, and mobile number with our logistics partners to ensure your order reaches you correctly and on time.
• Payment Gateway Partners: To securely process your payments via bKash, Nagad, or debit/credit cards, we share transaction information with our PCI-DSS compliant payment gateway partners. We do not store your sensitive financial details on our servers.
• Legal Requirements: We may be required to disclose your information if compelled by Bangladeshi law, a court order, or a government authority.

5. How We Protect Your Information (Data Security)

We take the security of your data very seriously. We implement a variety of technical and organizational measures to protect your information, including:

• Using Secure Sockets Layer (SSL)/Transport Layer Security (TLS) encryption to protect your personal information during transmission. You can verify this by the “padlock” icon in your browser’s address bar.
• Restricting access to your personal data to authorized employees and partners who need it to perform their duties.
• Regularly reviewing our security practices to protect against unauthorized access and data breaches.

While we take all reasonable steps to secure your data, please remember that no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices (Your Control Over Your Data)

You have control over your personal information. Your rights include:

• The Right to Access: You can request a copy of the personal data we hold about you by contacting our support team.
• The Right to Correction: You can log in to your account at any time to view and update your personal information, such as your address and phone number.
• The Right to Opt-Out: You can unsubscribe from our marketing and promotional emails and SMS by clicking the “unsubscribe” link in the communication or by contacting us.

7. Data Retention (How Long Do We Keep Your Data?)

We will retain your personal information only for as long as your account is active or as necessary to fulfill the purposes outlined in this policy. We may also retain information to comply with our legal and financial obligations, resolve disputes, and enforce our agreements.

8. Cookies Policy

Cookies are small text files that our website places on your computer or mobile device to help it remember who you are. We use them for:

• Essential Cookies: These are necessary for the website to function correctly, such as keeping you logged in and maintaining your shopping cart.
• Performance Cookies: These help us analyze how visitors use our site, which pages are most popular, and if they encounter any errors. This helps us improve website performance.
• Marketing Cookies: These are used to show you advertisements and promotions that are more relevant to your interests.

You can control or disable cookies through your web browser’s settings, but please be aware that disabling essential cookies may affect the functionality of our website.

9. Policy for Children

Our services are not directed to or intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify you by email or by posting a prominent notice on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or your data, please do not hesitate to contact us.

• Email: estore@akijresource.com
• Toll-Free Helpline: 08000555777
• Mailing Address: Akij House, 198 Bir Uttam, Mir Shawkat Sarak, Gulshan Link Road, Tejgaon, Dhaka-1208.