# Return Timeframe

• General Products: Within 7 days of delivery
• Electronics: Within 3 days (if unopened or defective)
• Non-returnable Items: Perishables, intimate wear, custom products, digital goods

#  Return Conditions

• Original packaging, tags, and invoice must be intact
• Product must be unused and undamaged
• Valid reason must be selected (e.g., wrong item, defect, expired)

# Return Charges

** Return charges may be deducted from the refund as per courier policy.

# Return Process

1. Submit return request via your dashboard with reason and photos
2. Support team reviews and approves
3. Redx collects the item from customer
4. Warehouse inspects upon receipt
5. Refund or replacement is processed

# Refund Policy

# Eligibility

• Approved return after inspection
• Order cancellation before dispatch
• Failed delivery (prepaid orders only)

# Refund Method & Timeline

** Note: Refund timing may vary due to banking holidays or processing delays.

# Refund Exclusions

• Requests made outside eligible period
  
• Damage due to customer handling or misuse
• Products failing quality inspection

# Refund Policy for Online Payments(MFS/Banks): 

• Customer-Initiated Refusal (Personal Reasons):
  If a customer refuses to accept the product for personal reasons after completing payment, only the actual product price shall be refunded. Delivery charges are non-refundable. 
• Company-Related Issues (Faulty/Defective/Incorrect Product):
  In the event that a product is delivered faulty, defective, or incorrect due to the Company’s error, the customer will be entitled to a full refund of both the product price and the delivery charge.

• Non-Returnable & Non-Refundable Purchases:
  Any product purchased through Bank or MFS payment methods during a promotional or campaign period(Campaign Items only) shall be non-returnable and non-refundable.

  * Note: Exception – Damaged Products or Wrong Product delivery:
  In the event that a purchased product is delivered in a damaged condition or wrong product received by the customer, the customer will be entitled to proper product against damaged or wrong product delivered by the Company.